Shipping & Returns

Getting clothing to us

At checkout you'll choose between a prepaid USPS Priority label (added to your order) or shipping the clothing to us yourself with the carrier of your choice. If you ship yourself, please include a slip of paper with your order code so we can match the package to your order.

Ship to:
Llama John's Bears
830 Cherry Valley Way
Orlando, FL 32828
United States

We are not responsible for damage or loss to your package before it reaches our studio. For items of high sentimental or monetary value, we recommend insuring your shipment.

Turnaround

Right now, our standard turnaround is about 5–7 days from the day your clothing arrives at the studio. That can change with demand — turnaround may run longer in busy seasons (holidays, gift seasons) or for orders requiring unusual materials. We'll email you if we expect a meaningful delay.

Shipping the keepsake back

Finished keepsakes ship via USPS Priority within the United States and Canada. You'll receive a tracking number by email the day we ship.

Any unused fabric from your clothing is sent back with the keepsake unless you've told us otherwise.

Cancellations

You can cancel for a full refund any time before your clothing arrives at our studio. Just email support@llamajohnsbears.com with your order code.

Once your clothing arrives and we've started cutting, we can't cancel the order — the materials are already committed to your piece.

Returns and refunds

Because every keepsake is custom-made from your own clothing, we don't accept returns or offer refunds on completed pieces. What we make for you can't be resold to anyone else.

That said — if your keepsake arrives damaged, isn't what you ordered, or has a workmanship issue, we'll make it right. Email us within 14 days of delivery with a photo and your order code and we'll repair, remake, or refund at our discretion.

Lost or delayed shipments

If your inbound or outbound package is delayed in transit, email us and we'll help you file a claim with the carrier. If a return shipment is lost in transit and not recovered within a reasonable time, we'll work with you on a remake using any remaining fabric.

Questions

Any questions before you order? Email support@llamajohnsbears.com and we'll talk it through with you.